Frequently Asked Questions

How do I contact you?

You can email us 24/7 at admin@tullyfashionhire.com and a member of our team will respond to you! You also always contact us on Instagram where we can answer any FAQs!

Where do you ship to?

All items at Tully Fashion Hire are available to be shipped Australia-wide. You can select express post for an extra cost at the checkout.

How long will it take for my dress to be delivered?

We operate on the standard shipping times for Australia Post and are based in Canberra ACT. Please refer to Aus Post website for more information.

I need a dress at the last minute – what are my options?

If you need a dress for an event that is within 72 hours, trying to lock in an item that is sent via Standard Post may not make it in time. For the best chance of locking in the perfect piece, choose Express Shipping at the checkout.

How do I know if a dress is available?

If you can see the item in the shop, its available.

What if a dress doesn't fit?

Provided the listing is 100% accurate in terms of sizing, we will be unable to offer refunds for dresses that do not fit perfectly.

What if my dress arrives crinkled?

We take incredible care when packing items to send. However, some fabrics are naturally more prone to creasing than others. If you receive a dress with some creasing, please hang it in a steamy bathroom as this will naturally remove these. Please do not iron or steam the dress unless you have contacted us.

What if my dress is too long?

If a dress falls below your feet, it is your responsibility to make sure that the dress does not become damaged throughout the hire. Alterations are strictly prohibited, and excessive staining or damage will result in further charges.

How do I return my dress?

Simply repack your dress in the included pre-addressed post-bag that arrived with your hire. Please always post express parcels through yellow post boxes, or the express return will not be carried out. Items must be returned by the end date of the hire and make sure to take a timestamped photo showing when the item was returned.

Do I need to dry-clean my dress?

No! We take care of that for you.

What if I accidentally damage the dress?

We understand that accidents happen, including staining and damage of items from time to time. If this occurs during your hire, you must contact us immediately to arrange a resolution. You will be charged for any specialist dry-cleaning or repairs necessary.

Can I rent a dress if I am under 18?

If you are under 18, you will need a parent or guardian to rent items on your behalf, and all liability for damage or late return will be accepted by them.

How long can I hire a dress for?

Currently, all our hires are for three days with return of the item due on the fourth day after the goods arive.

What if my rental ends on a Sunday or holiday?

Couriers and Australia Post do not generally operate on Sundays and public holidays, if your return date falls on one of these, please post your item back by 12pm the next business day.

What if I am late returning my dress?

When a borrower returns an item late, it impacts the our ability to clean and prepare the item for the next borrower. In these situations, borrowers will be charged $25 per day via their credit card. In the event that a borrower fails to make late fees or adequate contact when required to do so, the matter will be passed on to an external debt-collection agency for recovery.

I didn't receive the item on time, do I get a refund?

We always endeavour to have your item with you in time for your event however as we are not a booking service, please consider postage times and if you live rurally as we will not be able to offer refunds if items are ordered last minute. All orders placed will always be dispatched the same day and will be due to be returned on the fourth day after the goods arrive.

Australia Post has lost the dress on its way to me. What can I do?

Sometimes plans just don’t go the way we hope, and this includes parcels occasionally being delayed or lost with Australia Post. If this ever occurs you will receive a full refund of your hire.